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23 April 2012
Starting with their e-mail confirmation, and ending with a check-out that felt
like leaving old friends, this hotel staff was perfect in every way. They
suggested ways they could help plan things prior to our arrival, even did nice
little extras, such as extra coffee packets & yoga kits in our room. We travel a
LOT, and I have to say the Kimpton Monaco in Portland has truly hand picked the
finest staff out there. We even made a "not so nice" comment on their recent
interior finishes redo, and they were extremely good-natured about it. Not to
worry -- we're architects, so we have specific taste in decor -- most people
actually prefer the redo to the old, more business-like furnishings. Visit this
wonderful hotel; you will be pleased you did. Happy architects from Seattle and
niece from California.
Hotel Monaco Portland Guest Reviews
23 April 2012
Our trip was for pleasure (to attend a wedding) and I booked the Monaco due to:
a) Trip Advisor ratings; & b) a very good price booked through my company's
travel agency. This would otherwise be way out of my price range.
Booking was easy. I requested a crib in the room for our young child to which
they said no problem. I also asked if there were two beds in the room in case
the little guy wakes up crying and needs comfort by one of us in another bed.
They said it didn't but they would upgrade us to a King-bed room with a pull out
couch. This would turn out to be a key move.
Arrival was a little weird as we drove into the garage to check in. We knew we
would not spend $35/night for our car to sleep in the garage so handing keys to
the valet made me feel bad for the guy because I was not tipping just to check
in.
Check-in was lovely. Very friendly service for our small family and a tired
21-month-old. There was a bellhop for our bags too which was nice, but once
again, weird. We're not familiar with that kind of service. I didn't know how
much to tip the guy afterwards though probably went a bit overboard ultimately.
First impression of the room was: WOW! Very large room with a large ornate bed
and actually, the whole room was ornate. Maybe a little over the top ornate. We
wanted a room, not a Las Vegas casino. But no complaints. Our little upgrade
proved to be incredible as the bed was situated all the way near the window and
was in a separable room from the "living room". Two doors slid together to block
off the bedroom so we could retreat to watch TV or just stay up and read.
Amazing layout!
There was no crib in the room when we arrived which was a bummer. Our little guy
needed a nap. We called and they brought one that was too small, so we had to
call again for a bigger one. This larger crib would end up slicing open my
finger due to a painted over nail near the upper rim. I reported it and the
Front Desk gave me a band aid.
Staff at the Monaco was super friendly! Every last one of them. And concierge
was very helpful with local recommendations whether it be breakfast sandwiches
or things for kids to do. The doormen were helpful in this regard too. Top rate
folks.
Accommodations were fine. The toilet never flushed right during our entire stay.
We called the Desk three separate times to which they said they were addressing
it, but it was never really addressed. We were located on the hypo-allergenic
floor which is not a factor for us, but was neat to know about.
On the positive side, a day or so after bringing the crib, they brought a
complimentary stuffed puppy for my son and a complimentary bottle of delicious
Malbec wine for my wife and I. Totally unexpected and over the top awesome on
both counts!
The gym was so-so. Decent equipment, well maintained and clean but fairly
limited in what one could do.
A nice feature we never got the chance to seize: beer & wine hour. Though the
lobby always seemed to be packed for the event so I am somewhat glad we were not
able to take advantage of it. My son loved the lobby and the little fireplace
(with real fire). Beautiful furniture and decor.
Overall, this was a fantastic hotel. Not perfect, but holy-cow close.
Comfortable, friendly, secure, spacious and clean. What more can one ask for?
Hotel Monaco Portland Guest Reviews
23 April 2012
Wow! Can't say enough about this hotel! From the welcoming emails the week
leading up to my arrival, to the seriously comfortable bed, ultra cool decor,
free, yes, free!!! Wifi, '(kimpton member) ridiculous assortment of goodies in
the minibar (dangerous!) including gluten free. And did I mention the free
coffee in their sitting room AND complimentary wine and beer tasting every
evening at 5pm. FD and bell attentive. Just a pleasure, cant wait to return .
And the location is a big plus... You will be leave with a smile:)
Hotel Monaco Portland Guest Reviews
23 April 2012
I just spent several days at one of the best hotels. From the very beginning
until the end it was perfect. Beautiful lobby, wonderful people working there.
They attend to your every need. Wine in the evening, coffee and tea in the a.m..
Dog friendly and there were several of them. The rooms are decorated in very
different ways. Beautiful in every way. Want to go back again.
Hotel Monaco Portland Guest Reviews
22 April 2012
We had an excellent stay at the Monaco June last year, in one of the finest
cities in US. It was my 3rd trip to PDX and my GF's first. (excellent enough for
me to want to write this review after coming across my notes from that trip)
We had a cozy upper-story room with a view of the streets below-- it wasn't
large, but comfortably sized with large windows. The bedding and upholstery was
a little dated looking but fresh, clean, and bright (a recent email from Kimpton
states that the rooms have been refreshed since). The room was very quiet-- we
didn't hear our neighbours at all, and very little noise from the street (very
rare for an urban hotel)-- Portlanders seem a quiet, respectful folk.
In this price range, I expect to be satisfied, but the Monaco staff went above
and beyond. Little things like helpful advice from the desk about where to eat
nearby (Portland is full of delicious food, do venture forth and explore), the
garage valet not minding holding my rental car for 2 hours while we unloaded and
settled in (no charge though it's not free parking) since I planned to return
it. Major things like the hotel giving us a free bottle of wine (!) and cookies
since I told them it was my GF's and my first trip together. Very classy, and
very appreciated.
The lobby "Living Room" is comfortable, large, with a variety of different
seating, and a fireplace-- we sat down here at nights when we both had computer
work to do, rather than being closed up in our room. During the afternoon,
there's a free wine tasting that allows for social mingling for the extroverts
amongst you.
Food/drink at the hotel's restaurant ("Red Star") was very good, we had snacks
or drinks here several times (happy hour specials are very affordable).
Bacon-wrapped jalapenos (fiery hot, perfectly delicious) stand out in my memory,
but we ate/drank here happily a half dozen times.
The hotel is only a few blocks from highway access, but Portland is a dream for
carless transportation. Very walk able, very pedestrian safe, with small blocks
and a lot of interesting sights. Within a few minutes of the hotel is an
extensive waterfront park, various forms of transit, dozens of restaurants,
several small parks, a public plaza, nightlife, etc. If you like to walk, you
will love Portland.
Definitely join the Kimtpon In touch program (free) which offers various bennies
like free Wi-Fi, occasional price promotions, etc.
Kimpton hotels in general are outstanding, and this one is no exception.
Portland is a delightful, accessible city, very friendly, very walk able, and
from the Monaco's location, you can easily get around downtown.
I travel frequently, and it's very rare that I'll recommend a hotel with any
hesitation. This one such hotel. Highly recommended.
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Hotel
Monaco Portland
506 Southwest Washington Street
Portland, OR
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Portland Oregon
TOLL FREE 1-866-676-7078 Promo Code: HBC 3386 |
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