Making an Online Reservation
General Information
Allure Hotels offers interactive, real-time access to room and rate
availability, enabling you to book the best rates instantaneously
through the Internet. You are able to retrieve rates directly from our
central reservation system, and see them on your screen within seconds.
Clicking on the reservations hypertext phrase or word on any hotel
property page will take you directly to the page to check that hotel's
availability and rates. To view and/or cancel a reservation, click on
the link to Review or Cancel a Reservation.
You must be using Microsoft Internet Explorer, Netscape or another Web
browser that uses the same security scheme as Netscape. Using an
incompatible Web browser will result in an error message from our secure
Netscape booking server. This is designed to protect you since
everything you enter will be secure -- credit card, name, dates, etc.
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Check Hotel Availability and Rates
To check availability and rates, click on the
"Check Instantly Rates and Availability" button on a hotel's information
page or the "Check Rates" link on the search results list.
Property Name:
The hotel you have selected. This information is filled in for you.
Arrival Date:
The date you will be arriving at the hotel (defaults to today's date)
Departure Date:
The date you will check out of the hotel (defaults to tomorrow's date)
Number of Adults:
The number of adults staying in the room (select 1 - 4)
Frequent Traveler Membership:
(Optional)
Hotel Frequent Traveler ID number. Only the frequent guest number for
the hotel chain being requested should be entered.
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Make a Hotel Reservation
Once the hotel returns the rates available for
the time period you have requested, you may scroll and review the rates
and their descriptions. In order to make a reservation, click on the
"Select Rate" button next to the desired rate. The Booking Request Form
will display once you have selected a rate. You must have a secure
Internet browser (Ex: Netscape or Microsoft Internet Explorer) in order
to proceed any further in making a hotel reservation.
The Booking Request Fields are (all fields are mandatory unless noted
below):
- First Name:
First name of the guest
- Last Name:
Last name, or surname, of the guest
- Telephone
A telephone number for the guest
- Email Address:
An Email address for the guest. A confirmed notification of the
reservation will be sent to this Email address. If the reservation
is subsequently canceled, a cancellation notification will also be
forwarded to this Email address. For security purposes, any
notifications sent to Email will NOT contain credit card numbers.
- Street Address, Suite or Apt. Number,
City, State, Zip Postal Code, and Country:
A mailing address for the guest.
- Credit Card Type:
Click on the button next to the credit card you will be entering.
- Credit Card Number:
All hotel reservations made online require a credit card number to
guarantee or retrieve the reservation. Since the booking form is a
secure transaction, the credit card number will be encrypted for
security purposes.
- Expiration Date:
Enter the month and year expiration date of the credit card. An
example of the format is 12/99.
- Non-Smoking -or- Smoking:
Select your preference for either a non-smoking or a smoking room.
This field is optional.
- Special Requests:
Once the form is complete, click on the "Send
Form" button. Either a single reservation or a list of reservations that
meet the search criteria will display. If you wish to cancel a
reservation, click on the "Cancel This Reservation" link. The
reservation cancellation request will be transmitted to the hotel for
immediate processing. A reply is normally received within 7 seconds.
Also, a confirmation of your canceled reservation will be sent to your
email address. If you wish to re-send a reservation confirmation to the
original email address, click on the "Send Details via e-mail" link. If
you do not wish to cancel the reservation, simply select an item from
the jump bar, or use your browser's page back function to return to a
previous page, or exit your web browser.
If your reservation has been confirmed, a notification will be displayed
on your screen, and a copy sent to your Email address.
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Review/Cancel a Reservation
To review or cancel an existing hotel reservation booked on the
Internet, click on the "Review or Cancel a Reservation" link on the
jumpbar. The "Review or Cancel Hotel Reservations" form will appear. The
first step is to retrieve a reservation. You have two ways to do this,
by Name and Credit Card or by Name, Confirmation Number, and hotel
chain.
- First Name:
First name of the guest
- Last Name:
Last name, or surname, of the guest
- Confirmation Number:
The confirmation number returned by the hotel during the
reservations process.
Once the form is complete, click on the "Send
Form" button. Either a single reservation or a list of reservations that
meet the search criteria will display. If you wish to cancel a
reservation, click on the "Cancel This Reservation" link. The
reservation cancellation request will be transmitted to the hotel for
immediate processing. A reply is normally received within 7 seconds.
Also, a confirmation of your canceled reservation will be sent to your
email address. If you wish to re-send a reservation confirmation to the
original email address, click on the "Send Details via e-mail" link. If
you do not wish to cancel the reservation, simply select an item from
the jump bar, or use your browser's page back function to return to a
previous page, or exit your web browser.
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Security Information and Guidelines
Due to the openness and accessibility of the
Internet, guidelines have been established on the number and type of
transactions an individual may attempt. These guidelines are listed
below:
- One Booking per Credit Card per Hotel
per Day.
This means that a customer may confirm one booking per credit card
per hotel per day. Reservations may be made at different hotels on
the same day using the same credit card.
- Email Information
Sensitive information such as Credit Card Numbers and Expiration
Dates will not be sent through the Email system. All sensitive
information will be encrypted utilizing your browser's
secured functions.
- Security
All reservations and forms used to retrieve reservations send
information in an encrypted format.
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Multiple Room Reservations
For the safety of the hotels, the online reservation system only allows
one reservation (for up to 4 rooms) per hotel per credit card per day.
To make more than one reservation at a hotel in a single day please
contact our Travel
Reservations Center and speak to a
reservationist who can make all the reservations for you.
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Customer Service
Travel Reservations Center
- Reservations Center Hours: Open 24 Hours a
Day, 7 Days a Week
Customer Service is available Monday through Friday, 9 AM through
5:30 PM, EST (Add 5 Hours to Times for GMT)
- TOLL FREE 1-866-467-8344, USA and
Canada
- +1 972-894-1173, International. Give
Promo Code 5180 when calling.
- +1 972-894-1221, Fax
Or, send email to
rickboyd@shaw.ca
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